Next Generation Managed Services
Managed services that move with your business.
Choosing the right managed service partner has never mattered more. Your technology should move your business forward, not hold it back. That’s where FLEXCARE, Cybit’s next generation managed services service, comes in.
DATA_CLUSTERS: OPTIMISED
INCIDENT_RESPONSE < 90 SECS
DELIVERY_RATE = EXCEEDED
100% UK-based service desk
30 years of running IT for UK organisations
90% NPS customer score
75% of our team are technical, not admin
Managed IT Services
One intelligent core. Thousands of better outcomes.
A managed service built around one intelligent core, delivered in three tiers.
FLEXCARE is Cybit’s next generation managed service. Microsoft 365 sits at its core, but FLEXCARE reaches further: infrastructure, hybrid cloud, cyber security, and data and AI, across Microsoft and non-Microsoft software, devices and platforms alike. One connected service, watching quietly in the background, so thousands of small things go right every day.
It is built to flex. Three tiers let you start where you are today and grow into a more proactive, secure and strategic service as your needs change. And it is measured differently. Where most providers promise a response time, FLEXCARE is underpinned by an Experience Level Agreement, so we measure how good the service actually feels to receive.
How it works
The FLEXCARE proposition
FLEXCARE is built on four capabilities that run underneath every tier. They are what turn a support contract into a service that gets quieter over time.
Service intelligence
Insights, reporting, XLA.
Every ticket, device and trend in one view, reported back to you monthly.
AI Operations
Self healing. Always learning.
Faults detected and corrected before they reach your people.
Automation
Automate. Orchestrate. Eliminate.
The repetitive work that slows teams down, taken off the desk entirely.
Digital Service Experience
Self service projects. Live updates.
A portal your users actually use, with live status and no chasing.
Options
Three tiers, one foundation
Every tier runs on the same intelligent core. What changes between them is how deep the cover goes and how much of your technology strategy we carry for you.
Essential
Solid, proactive cover for organisations with an internal IT capability who need the day to day handled well.
Best for: teams who own their strategy and want dependable delivery underneath it.
Business
Full service cover with security, governance and a named customer success manager.
Best for: organisations without dedicated IT leadership who need a partner, not a helpdesk.
Premium
Everything in Business plus 24/7 depth, self-healing infrastructure and a technical account manager.
Best for: organisations where downtime carries real commercial or regulatory cost.
What's included in each tier?
Need to move between tiers as your business evolves? There is no re-platforming and no penalty for changing levels. Here’s what’s included at each service level.
| Service | Essential | Business | Premium |
|---|---|---|---|
| Core Services (End User) | |||
| JML: joiners, movers, leavers |  | | |
| End user support | | | |
| Patch management (Windows) | | | |
| Microsoft 365 management | | | |
| Microsoft 365 backup and recovery | | | |
| Anti-virus and endpoint protection tenant configuration compliance | | | |
| Self-service portal and analytics | | | |
| Printer support | | | |
| P1 / VIP support | Not included | Not included | |
| White glove pre-provisioning | Not included | Not included | |
| Asset and inventory management | Optional | Optional | Optional |
| Device lifecycle management | Optional | Optional | Optional |
| Infrastructure Services | |||
| Managed infrastructure | | | |
| Managed ISP | | | |
| Windows server management | | | |
| Patch management (server) | | | |
| Intelligent monitoring | | | |
| Managed cloud (AWS and Azure) | Not included | | |
| 24/7 critical infrastructure support | Not included | | |
| Virtual image management | Not included | Optional | |
| Infrastructure self-healing | Not included | Not included | |
| Cost optimisation (FinOps) | Not included | Not included | |
| Onsite engineer days | Optional | Optional | Optional |
| Security Services | |||
| Dark web monitoring | Not included | | |
| Managed advanced email security | Not included | | |
| Server backup and recovery | Not included | | |
| Cyber Essentials support | Not included | Optional | |
| 24/7 SOC monitoring | Not included | Optional | |
| Managed vulnerability management | Not included | Optional | |
| Security awareness training | Not included | Not included | |
| Disaster recovery planning | Not included | Not included | |
| M365 security management | Not included | Optional | Optional |
| DKIM/DMARC | Optional | Optional | Optional |
| Password portal | Optional | Optional | Optional |
| Customer Success | |||
| Cybit Store | | | |
| Quarterly business reviews | Not included | | |
| Monthly service reviews | Not included | | |
| Customer success manager | Not included | | |
| Yearly security assessment | Not included | | |
| Yearly roadmap and strategy session | Not included | | |
| Technical account manager | Not included | Not included | |
| Business data review | Not included | Not included | |
| 3rd party triage | Optional | Optional | |
Package
From managed service to transformation
Data & AI
- Data strategy and architecture
- Self-service analytics
- Machine learning and agentic AI
- Managed analytics
Cyber Security
- Security architecture
- Managed detection and response
- Vulnerability management
- Compliance and awareness
Modern Workspace
- Intelligent service desk
- Device and identity management
- Collaboration and productivity
- Windows 11 and Copilot readiness
Hybrid Cloud
- Cloud strategy and migration
- Managed Azure and AWS
- Cost optimisation (FinOps)
- Cloud security and governance
Why Cybit
The Scale Behind Your Service
Boutique enough to know your name. Experienced enough to carry the load.
10,000+
Users supported across our managed estate.
6,000+
Devices patched and kept secure every month.
75,000+
Tickets resolved for customers.
22,000+
Tickets resolved proactively, before you knew there was a problem.
OUR CUSTOMERS
Solutions
Explore all Managed IT FLEXCARE solutions
End User Support
Keep your people productive with responsive UK-based support, clear service levels and experienced engineers focused on effective resolution.
Managed Infrastructure
Improve reliability and reduce operational risk with proactive monitoring, administration and support across your infrastructure estate.
Managed Cloud
Run secure, resilient cloud services with expert management, optimisation and support across your chosen platforms.
Managed Security
Strengthen cyber resilience with integrated monitoring, protection, detection and specialist security expertise.
Customer Success
Keep your service aligned to business goals through regular reviews, strategic planning and a dedicated Customer Success Manager.
Managed IT Assessment
Understand your current service, risks and priorities with a practical assessment and clear roadmap for improvement.
Trust
What People Say
“Fast response on a Friday afternoon. Rectified the issue in minutes without any fuss. Very polite and professional. A credit to the business. Really pleased with the outcome”
1 of 6
Paul Smith
Emtez
“Ethan Kent has been a great help this morning. He was able to fix my issues straight away, very happy with his level of service. Thanks Ethan!”
2 of 6
Chloe Morgan
A1 Loo Hire
“Absolutely fantastic response from the team with regards to the urgency of this ticket enabling us to process a critical business function in a timely manner to prevent delays. extremely pleasing to experience.”
3 of 6
Scott Ashmore
GT Emissions
“This was a big project, and we didn’t want to leave anything to chance. Our relationship with Cybit was very important. They’d helped us with relocations in the UK before and we had total confidence that they could deliver.”
4 of 6
Steve Crook
Marla Tube Fittings Ltd
“It’s a pleasure to work with the consultants there. It leads us on to ask, what else can we do? I couldn’t have done without [Cybit]. We’ve got a really good relationship and long may it continue.”
5 of 6
General Manager of IT
Formica
“The storage on AWS is infinite, so we don’t have to buy more hardware. When we need more space, Cybit arranges for more from Amazon, which has already happened as we continue to grow.”
6 of 6
Director of Information Technology
Bellway Homes
Enquire Now
Let’s find the right level of support for your organisation
Tell us a little about your organisation and we’ll show you how FLEXCARE could work for you.
From Insight To Impact
